Privacy Policy

We at Equinoxx Ltd understand that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all of our Customers and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the Data Protection Act 2018 (the ‘DPA 2018’) and the General Data Protection Regulation (the “GDPR”).

1. What Does This Notice Cover?

This Privacy Information explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the GDPR relating to your personal data.

2. What is Personal Data?

Personal data is any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

The personal data that we use is set out in Part 4

3. What Are Your Rights?

Under the GDPR, you have the following rights, which we will always work to uphold:

  1. The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 10.
  2. The right to access the personal data we hold about you. Part 9 will tell you how to do this.
  3. The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 10 to find out more.
  4. The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 10 to find out more.
  5. The right to restrict (i.e. prevent) the processing of your personal data.
  6. The right to object to using your personal data for a particular purpose or purposes.
  7. The right to data portability. This means that, if you have provided personal data to us directly and we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business provider.
  8. Rights relating to automated decision-making and profiling. We do not use your personal data in this way.
  9. Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

4. What Personal Data Do You Collect?

When you voluntarily submit your information via our contact form, we collect personal details such as your name, email address, and any additional information you provide in your message.

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe that we may have inadvertently collected information from a child, please contact us, and we will promptly delete it.

5. How Do You Use My Personal Data?

Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interest to use it.

The information collected through the contact form is solely used to respond to your inquiries, provide assistance, or deliver requested services.

6. How Long Will You Keep My Personal Data?

We retain the information you provide via the contact form for as long as necessary to fulfil your request or as required by applicable laws and regulations and no longer than 7 years.

7. How and Where Do You Store or Transfer My Personal Data?

We will only store or transfer your personal data in the UK and the EU. This means that it will be fully protected under the GDPR.

We implement reasonable security measures to protect the information you provide. However, please note that no data transmission over the internet or electronic storage is entirely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Our website may contain links to third-party websites. Please note that we have no control over their content or privacy practices. We encourage you to review the privacy policies of those third-party websites before providing any personal information.

8. Do You Share My Personal Data?

We do not share, sell, or disclose your personal information to any third parties unless required by law.

9. How Can I Access My Personal Data?

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 10. To make this as easy as possible for you, a Subject Access Request Form is available for you to use. Please ask us for one.

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

10. How Do I Contact You?

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details:

  • Email address: privacy@equinoxx.uk
  • Postal address: Boscawen House, St Stephen, St Austell, Cornwall, PL26 7QF

11. Cookies and Tracking

The cookies we use serve two specific purposes:

  1. Consent Tracking: We use a cookie to store your preferences regarding the acceptance of cookies on our website. This ensures we respect your choice and display the appropriate settings based on your consent.
  2. Security Token: For the contact form on our site, we use an anti-forgery token stored in a cookie. This helps protect your submissions by ensuring the integrity and security of the communication between your browser and our servers.

12. Changes to this Privacy Notice

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

Any changes will be reflected on this page, and we encourage you to review this policy periodically.

By using our website and completing the contact form, you consent to the collection and use of your information as described in this Privacy Notice. If you have any questions or concerns regarding our privacy practices, please contact us using the information provided in Part 10.

This Privacy Notice has been reviewed on 13th January 2025.